Acts as the liaison between user and technical personnel and serves as the central contact person for user reporting of all hardware and software problems; Resolves all reported problems by directly solving, if appropriate, or by immediate referral to appropriate personnel; Maintains full documentation of problems and their resolution; tracks unresolved problems and follows up until problem resolution occurs; Creates and maintains a variety of departmental related databases and spreadsheets and prepares various reports and queries from said databases; Provides training sessions to users on using internet or various software applications; Researches hardware and software and obtains proposals and price quotes from vendors; Attends training as necessary to be able to provide support for various software applications; May maintain and update information onto website, and perform installation of computer hardware and software, preventive maintenance and minor troubleshooting.

DISTINGUISHING FEATURES OF THE CLASS: This is routine work involving responsibility for operating microfilm equipment and assisting in clerical work related to microfilming operations and the print shop at Orange-Ulster BOCES. Work is performed under the direct supervision of the Records Management Officer in accordance with established policies and procedures. Does related work as required.

TYPICAL WORK ACTIVITIES: Operates all Department microfilm equipment; Repairs damaged documents by removing staples and paper clips, taping tears, etc., in preparation for microfilming; Prepares camera for filming and microfilms documents for school districts, businesses and municipalities; Assures the integrity of the original files by checking alphabetical, numerical and chronological systems; Reviews copy request from teachers, administrators and support staff and logs in requests using appropriate codes; Operates photocopy machine and fills orders as requested, preparing requested number of copies; Returns materials to requestor by date due; Performs minor maintenance and repairs to copy equipment, including fixing paper jams, adding toner, changing paper; Assists in a variety of clerical tasks relative to the functional activities of the department.

(Document Scanning, Digitizing Records and Preparaing Files and Records) 

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of the methods and procedures involved producing microfilm; good knowledge of the equipment used in micrographics operations; working knowledge of modern office practices; ability to understand and interpret technical instructions; ability lift a minimum of 25 pounds; accuracy; neatness; dependability; courtesy; physical condition commensurate with the demands of the position.

Training will be provided.