Acts as the liaison between user and technical personnel and serves as the central contact person for user reporting of all hardware and software problems; Resolves all reported problems by directly solving, if appropriate, or by immediate referral to appropriate personnel; Maintains full documentation of problems and their resolution; tracks unresolved problems and follows up until problem resolution occurs; Creates and maintains a variety of departmental related databases and spreadsheets and prepares various reports and queries from said databases; Provides training sessions to users on using internet or various software applications; Researches hardware and software and obtains proposals and price quotes from vendors; Attends training as necessary to be able to provide support for various software applications; May maintain and update information onto website, and perform installation of computer hardware and software, preventive maintenance and minor troubleshooting.