Acts as the liaison between user and technical personnel and serves as the central contact person for user reporting of all hardware and software problems; Resolves all reported problems by directly solving, if appropriate, or by immediate referral to appropriate personnel; Maintains full documentation of problems and their resolution; tracks unresolved problems and follows up until problem resolution occurs; Creates and maintains a variety of departmental related databases and spreadsheets and prepares various reports and queries from said databases; Provides training sessions to users on using internet or various software applications; Researches hardware and software and obtains proposals and price quotes from vendors; Attends training as necessary to be able to provide support for various software applications; May maintain and update information onto website, and perform installation of computer hardware and software, preventive maintenance and minor troubleshooting.

This position involves both technical and administrative responsibilities focused on maintaining data integrity and security, including developing policies, monitoring systems, and protecting against unauthorized access or data loss.  It also includes overseeing disaster recovery efforts, conducting vulnerability assessments, and performing risk reviews under the supervision of a higher-level manager.

Civil Service Minimum Qualifications Apply.

Serves as the district’s liaison to the Mid-Hudson Regional Information Center in the on-going collection of district data, review of assessment reports, data warehousing efforts, use of data extraction tools, etc.; Defines and provides district-level data for program analysis and improvement and communicates data standards across departments; Monitors compliance with regard to data standards and maintenance of records; Provides status reports to the Superintendent regarding the district’s compliance and responds to requests for data for analysis purposes; Works with local BOCES and district staff to analyze and interpret data; Identifies needs and provides training and support to district staff related to state reporting system requirements; Performs regular maintenance on the Student Management System and is the lead contact for all system issues; Works with district staff on meeting New York State Education Department requirements related to teacher/student data linkage; Works with principals in developing processes for elementary schedule and report card format, layout and printing; Coordinates with the Director of IT or designated higher-level administrator relative to grants, applications, administration, and special projects; May assist with processes and procedures associated with vetting freeware and purchased software requests and obtain/review third party vendor agreements; Provides solutions for ad-hoc data and reporting requests